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Returns

*PLEASE NOTE*

Returns are only possible for items purchased at full price, without any sale discounts. STRICTLY no returns on sale items.

We offer change of mind returns for eligible products purchased at full-price within 14 days of receipt of goods, for Australian orders. Please note that a $25 restocking fee will be deducted for all customer returns. 

Exchanges/store credits/refunds are not eligible for sale items (this includes sales run using discount codes, and sales with marked discounts on our website). This does not include faulty items. Faulty items will be dealt with in line with consumer law; please contact us if you have a warranty concern.

Due to the high customs and freight charges we absorb when sending orders to NZ, it is not possible to accept returns or exchanges due to change of mind from NZ. This does not apply to faulty products.

Shipping

All efforts are made to dispatch orders within 48 hours (9am - 5pm Monday to Friday), however this may vary during busy periods. Please visit our shipping page for full information

AU orders:

Free standard shipping on all orders over $99

Express shipping is available to purchase at checkout – please ensure you select this option if Express shipping is desired. Note that we are unable to add Express shipping on to existing orders once they have been placed.

AU orders are shipped with Australia Post

NZ orders:

Shipping charges are calculated at checkout

NZ orders are shipped with DHL Express or DHL Global Mail Packet Plus, depending on size

 

 

Please read our full return policy here.

For any faulty products, please contact us

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